Privacy Policy

Sumi Wellness
Last updated: 26 September 2026

1. Introduction

Sumi Wellness respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products or book treatments.

2. Who We Are

Business name: Sumi Wellness
Address: 6 Road no 5, Brentwood Park, Benoni, South Africa
Email: info@sumi-wellness.online

Sumi Wellness is responsible for the personal information processed in connection with its website and services.

3. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Name and surname.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Order details and purchase history.
  • Treatment booking details.
  • Information you voluntarily provide when contacting us.
  • Technical information about your use of our website, where applicable.

We do not intend to collect more personal information than is reasonably necessary for the purposes described in this policy.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.
  • Arrange deliveries through our courier service.
  • Manage treatment bookings and appointments.
  • Process payments through our payment service providers.
  • Respond to enquiries and provide customer support.
  • Maintain business and transaction records.
  • Improve our website and services.
  • Meet legal and regulatory obligations.
  • Send marketing communications where legally permitted.

5. Payments

Payments are processed through the payment methods made available at checkout.

Payment service providers may process personal information in accordance with their own privacy policies and security procedures.

We do not intend to store full payment card details on our website.

6. Sharing of Personal Information

We may share relevant personal information with service providers where necessary to operate our business, including:

  • Payment service providers, including Payfast where applicable.
  • Delivery providers, including PUDO.
  • Website hosting and technical service providers.
  • Booking, communication and customer-support service providers, where applicable.
  • Professional advisers and public authorities where legally required.

We do not sell personal information to third parties.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, maintain shopping-cart sessions, improve user experience and understand website usage.

Depending on the tools installed on our website, analytics or advertising technologies may also be used.

You can manage cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

The specific analytics, advertising and tracking services used by our website will be identified in this policy once verified.

8. Marketing Communications

We may send marketing communications where permitted by applicable law.

You can request to stop receiving marketing communications by following the unsubscribe instructions in the communication or contacting us at info@sumi-wellness.online.

We will continue to send essential transactional communications where necessary to fulfil an order or booking.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

Where required by law, we will take appropriate steps in response to a personal-information security compromise.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction or deletion of inaccurate or unlawfully processed information.
  • Object to certain processing activities.
  • Object to direct marketing.
  • Lodge a complaint with the Information Regulator of South Africa.

Requests can be sent to info@sumi-wellness.online.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the applicable revision date.

14. Contact Us

For privacy-related enquiries or requests, please contact:

Sumi Wellness
Email: info@sumi-wellness.online
Address: 6 Road no 5, Brentwood Park, Benoni, South Africa