Shipping & Delivery Policy

Sumi Wellness
Last updated: 26 September 2026

1. Delivery Areas

Sumi Wellness delivers physical products throughout South Africa using PUDO.

We currently offer locker-to-door delivery. Delivery availability depends on the destination and the courier’s service coverage.

2. Order Processing

Orders are generally processed within 1 business day after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

3. Delivery Times

Delivery times depend on the destination and courier operations.

Once your order has been dispatched, delivery will be handled by PUDO. Estimated delivery times may vary, and delays may occur due to circumstances beyond our control.

Where available, tracking information will be provided to help you follow your delivery.

4. Delivery Charges

Delivery charges will be displayed during checkout before you complete your purchase.

The final delivery charge depends on the applicable delivery option and destination.

5. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that delivery information can be changed once an order has been processed or dispatched.

6. Delayed, Lost or Damaged Deliveries

If your order is delayed, appears to be lost, or arrives damaged, please contact us at info@sumi-wellness.online.

We will investigate the issue and assist with the appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer-protection legislation.

7. Contact Us

Sumi Wellness
Email: info@sumi-wellness.online
Address: 6 Road no 5, Brentwood Park, Benoni, South Africa