Terms & Conditions

Sumi Wellness
Last updated: 26 September 2026

1. Introduction

Welcome to Sumi Wellness.

These Terms & Conditions govern your use of our website and the purchase of products and booking of treatments through our website.

By using our website or placing an order, you agree to these terms, subject to your rights under applicable South African law.

2. About Sumi Wellness

Business name: Sumi Wellness
Address: 6 Road no 5, Brentwood Park, Benoni, South Africa
Email: info@sumi-wellness.online

3. Products and Treatments

Sumi Wellness offers skincare and personal-care products as well as wellness and skincare treatments.

We make reasonable efforts to ensure that product descriptions, images and prices are accurate. However, minor variations in product appearance or packaging may occur.

Product information is provided for general informational purposes and is not a substitute for professional medical advice.

Customers should review product ingredients and instructions before use.

4. Prices and Payments

All prices are displayed in South African rand (ZAR), unless otherwise stated.

Payment must be completed through the payment methods offered at checkout.

Orders are subject to payment confirmation and availability.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an existing order.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

If we cannot fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

6. Shipping and Delivery

Physical products are delivered throughout South Africa using PUDO locker-to-door delivery.

Orders are generally processed within one business day after payment confirmation.

Delivery charges and available options are displayed during checkout.

Further information is available in our Shipping & Delivery Policy.

7. Returns, Refunds and Cancellations

Product returns, refunds and order cancellations are governed by our Refund & Returns Policy.

Treatment cancellations are governed by the applicable booking and cancellation terms.

Nothing in these terms excludes or limits rights that cannot legally be excluded under South African law.

8. Treatment Bookings

Treatment appointments are subject to availability and confirmation.

We request at least 24 hours’ notice for treatment cancellations.

Refunds for treatment bookings are handled in accordance with our cancellation policy and applicable law.

Customers should disclose relevant allergies or sensitivities before a treatment.

9. Product Use and Safety

Customers are responsible for reading product labels and following the supplied instructions.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Sumi Wellness does not guarantee that a particular skincare product will be suitable for every individual.

10. Website Use

You agree not to misuse our website, interfere with its operation, or use it for unlawful purposes.

All website content, including text, images, branding and other materials, is protected by applicable intellectual property laws.

You may not reproduce or commercially exploit our content without permission, except as permitted by law.

11. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by law, Sumi Wellness is not responsible for losses arising from circumstances beyond our reasonable control.

12. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website with the applicable revision date.

Changes will not remove rights that have already accrued to customers under applicable law.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

15. Contact Us

For questions about these terms, please contact:

Sumi Wellness
Email: info@sumi-wellness.online
Address: 6 Road no 5, Brentwood Park, Benoni, South Africa